FAQs
OPAL GEMSTONES AND OPAL JEWELLERY
Are your opals and opal jewellery genuine?
Yes. Every opal we sell is a natural opal. Each product page states the opal type (solid, doublet or triplet), the size and the setting, so you always know exactly what you are buying.
What is the difference between solid, doublet and triplet opal?
A solid opal is cut entirely from natural opal. A doublet is a thin slice of natural opal bonded to a dark backing, which intensifies the colour. A triplet adds a clear protective cap on top of a doublet, making it more affordable and more durable for everyday wear.
Why do opal prices vary so much?
An opal's value depends on its type, body tone, brightness, play-of-colour, pattern, size and clarity. Bright, dark-bodied stones with vivid red and orange flashes are the rarest. Doublets and triplets offer the beauty of natural opal at a lower price.
Which opal is best for everyday wear?
Solid opals and triplets in a protective bezel setting are the most practical for daily wear. Pendants and earrings are less exposed than rings, so they are a great choice for more delicate stones.
Is opal suitable for an engagement ring?
Absolutely. Opal is a meaningful and unique choice for an engagement ring. We recommend a protective setting such as a bezel and a little extra care, so your opal stays beautiful for a lifetime.
How do I care for my opal jewellery?
Clean opal with a soft cloth and mild, lukewarm soapy water. Avoid harsh chemicals, ultrasonic cleaners and sudden temperature changes. Remove doublet and triplet jewellery before swimming or showering, and store your opals separately so they don't get scratched.
Is opal the October birthstone?
Yes. Opal is the traditional birthstone for October, which makes opal jewellery a meaningful gift for anyone born in that month.
PURCHASING AND PAYMENT
Which payment methods do you accept?
We accept major credit cards and the payment methods shown at checkout. All payments are processed securely and encrypted.
In which currency are prices shown?
Prices are shown in your local currency where available. The final amount is confirmed at checkout.
Is it safe to buy opal jewellery online?
Yes. Our checkout is encrypted and processed by trusted payment providers, every order is shipped tracked and insured, and each piece comes with a description of the opal so you know exactly what you are receiving.
Can I change or cancel my order?
Contact us as soon as possible. If your order has not been dispatched yet, we will do our best to change or cancel it for you.
SHIPPING AND DELIVERY
Do you offer free shipping?
Placeholder: describe your shipping offer here, for example free tracked and insured shipping on all orders, or free shipping above [amount].
How long will it take to receive my order?
Orders are dispatched within [1–2] business days. Delivery usually takes [2–4] business days domestically and [6–12] business days internationally. You will receive a tracking link as soon as your order ships.
How can I track my order?
As soon as your order ships you will receive an email with a tracking link. You can also contact us with your order number for an update.
Do you ship internationally?
Yes, we ship to most countries worldwide with tracked and insured delivery. Duties and import taxes may apply depending on your country.
Will I have to pay customs or import duties?
International orders may be subject to import duties and taxes, which are set by your country's customs office and are the responsibility of the recipient.
RETURNS AND EXCHANGES
What if I need to return or exchange my order?
You can return or exchange unworn items within [30] days of delivery. Contact us with your order number and we will guide you through the process. See our Returns & Refunds page for the details.
When will I receive my refund?
Once your return has been received and checked, your refund is processed to the original payment method within [5–10] business days.
Can opal rings be resized?
Many of our rings can be resized, depending on the design and setting. Please contact us before ordering if you are unsure of your size, and use our ring size chart to find the right fit.
GIFT CARDS AND GIFT WRAPPING
Do you sell gift cards?
Yes. Our digital gift cards are delivered by email and can be used on any item in our store.
Do you offer gift wrapping?
Placeholder: describe your gift packaging here, for example that every order arrives in a gift box ready to give.
Can't find your answer? Contact us and we'll be happy to help.